Sales Scape

Bringing you the latest insights from the inside sales, customer care, and account management subject matter experts here at Salelytics.
Want to be kept up to date on the latest Sales Scape news?

Sales Scape

Bringing you the latest insights from the inside sales, customer care, and account management subject matter experts here at Salelytics.
Want to be kept up to date on the latest Sales Scape news?

Sales Scape

Is Outsourced Appointment Setting Right For You?

by Christian Schommer
June 11, 2024
Appointment setting time analysis and benefits of outsourcing!

In the fast-paced world of healthcare, where efficiency and precision are a necessity, the outsourcing of appointment-setting responsibilities has become a game-changer. Being able to hand these duties off to these specialized firms provide a myriad of benefits that streamline operations, enhance patient satisfaction, and ultimately lead to better healthcare outcomes. How? Let’s break it down.

1. Time Savings

One of the biggest benefits of outsourcing appointment setting is the time your team saves. We’ve broken down the average time taken for each step of the appointment setting process below.

Appointment Setting Time Analysis

That is an average of 11-16 minutes saved per appointment. Now imagine if you were setting 1,000 appointments in a month, that would save you 11,000 - 16,000 minutes, which is 183 - 267 hours per month! Outsourcing appointment setting allows healthcare providers to reallocate resources more effectively and focus on providing patient care.

2. Enhanced Patient Experience

Appointment setting companies excel in managing patient appointments efficiently, reducing wait times and ensuring a smoother scheduling process. Patients appreciate the convenience of timely reminders and the ability to easily reschedule or cancel appointments. This heightened level of service significantly improves patient satisfaction and loyalty, while giving your team additional time to focus on what they do best. Serve the patient.

3. Increased Operational Efficiency

Healthcare providers often have to deal with administrative burdens that can detract from their primary focus—patient care. Appointment setting companies take on the task of scheduling, rescheduling, and confirming appointments, freeing up valuable time for healthcare staff. This increased efficiency allows healthcare professionals to dedicate more time to patient care and other critical tasks.

4. Reduced No-Show Rates

Missed appointments are a costly problem for healthcare providers, leading to wasted time and resources. Appointment setting companies implement effective reminder systems, utilizing calls, texts, and emails to ensure patients remember their appointments. This proactive approach significantly reduces no-show rates, optimizing the use of healthcare resources while also ensuring patients get the care they need.


5. Streamlined Communication

Effective communication is the backbone of any successful healthcare practice. Appointment setting companies act as a liaison between patients and providers, ensuring that all necessary information is communicated clearly and promptly. This reduces misunderstandings, ensures patients are well-informed about their appointments, and generally enhances overall communication.


6. Data Management and Reporting

Outsourcing your appointment setting also gives you access to robust data management and reporting capabilities. They track appointment patterns, patient preferences, and other critical metrics, providing healthcare providers with valuable insights. This data-driven approach helps make informed decisions, improve scheduling practices, and enhance the healthcare practice's overall efficiency.


7. Scalability

As healthcare practices grow, managing appointments can become increasingly complex. Outsourcing your appointment setting provides scalable solutions that can easily adapt to the changing needs of the practice. Whether it’s a hospital, med-device, or pharmaceutical company, these outsourced solutions offer tailored services that cater to the unique requirements of each healthcare provider.


8. Compliance and Security

Healthcare appointment setting companies are well-versed in the regulatory requirements of the industry, including HIPAA compliance. They ensure that patient information is handled with the utmost confidentiality and security, protecting sensitive data and maintaining trust between patients and providers. Want to learn more about navigating Hippa compliance? Click here!



The Outsourcing of appointment setting in healthcare is a strategic move that offers numerous benefits. From enhancing patient experience to increasing operational efficiency and reducing no-show rates, these companies play a pivotal role in the smooth functioning of healthcare practices. By leveraging the expertise of appointment setting companies, healthcare providers can focus on what they do best—delivering exceptional patient care.

If you’re looking for a partner to take the load of appointment setting off your shoulders, we can help! We at Salelytics excel at providing patient-centric care and appointment setting services for all of our healthcare clients. Click here to learn more about how we can help you, or set up a call with out team today!

Christian Schommer, Content Marketing Specialist
I fell in love with Marketing and Sales back when I was in middle school and haven't looked back since! As a Content Marketing Specialist here at Salelytics I've been able to create content for various digital mediums that highlight my passions while developing my creativity and professional skills.

Recommended Posts


Share Your Thoughts
Captcha field is required.
No comments posted on this article.
It looks like you may be using a web browser version that we don't support. Make sure you are using the most recent version of your browser or try using one of these supported browsers.