Data mining, statistics, and ML are the foundation of our analytic offering. Understanding what has happened, what will happen, and the next best action to take allows us to create treatment designs that produce results.
- Portfolio understanding to assess risks and opportunities
- Model scoring and segmentation that aligns treatment to customer
- Business intelligence that allows leaders to track metrics and performance indicators
Business Process Optimization
Taking an enterprise approach to business process optimization moves beyond cutting costs. It builds brand value as well as generates incremental revenue.
- Ad hoc analysis, post-development monitoring, testing, and treatment optimization to help leaders prove business cases
- Augmentation of both physical and software business processes proven to deliver utility across business units
- Intelligent Document Processing (IDP) to extract information from textual content
Enhancing User Experiences
Salelytics uses rule-based and ML techniques to tailor customer and agent experiences based on information learned from account analytics.
- Guidance and personalization from an AI-powered determination of customer needs and preferences
- Language sentiment analysis to evaluate the attitude of the speaker and recommend adjustments via speech-to-text, NLP, NLU, tone and speech recognition data
- Generation of customer lifetime value through Next Best Action, Next Best Offer and Next Best Communication strategies