Salelytics technologies are the wings that allow our client partnerships to soar, turning historical data into predictive opportunities. Through the implementation of our sales enablement tools, our associates, leadership and clients have the tools they need to be successful.
Salelytics Speech Recognition Solution
Salelytics offers two innovative speech recognition solutions. These technologies allow for real-time monitoring, post call transcription, and analyzing associate, customer, product, and marketing trends to provide insights on what is resonating in client interactions.
What are the Benefits?
Salelytics Gamification
Salelytics approach to associate performance is designed around proactive productivity tools that drive personal accountability. Our Gamification solution can take real-time data from any data source, allowing us to combine data from different sources and create advanced metrics customized to your program.
What are the Benefits?
Agent Assisted Bot
Salelytics ChatBot is an agent-assisted solution that includes workflow modeling to capture and standardize processes so sales associates can provide consistent messaging on behalf of our clients. By leveraging machine learning and workflows, Salelytics ChatBot recommends responses or actions based on the evaluation of the conversation as it is taking place. The Agent also has the ability to search a knowledge base of responses, use replacement variables, or create their own custom responses. Agent and Bot responses evolve through use and becomes more robust based on the machine learning and selected responses to customers. Reporting helps drive future responses and creates consistent results-driven workflows.
What are the Benefits?
ROADMAP
Registry of Associate Development, Monitoring and Performance tracking (ROADMAP). Bringing all associate and leadership interactions into one tool with a structured process for documenting coaching, monitoring sessions, trainings, and meetings.
Through coaching and action plans, associates have the ability to document their coaching expectations. Leaders have the ability to create action plans from coaching sessions, and in this process meetings are documented and acknowledgement tracking takes place. Call Monitoring and Score Cards are utilized to create consistency from program to program and business unit to business unit but flexible enough to customize based on program needs. This tool is key to Associate Professional Development!
What are the Benefits?